Sglow Heating and Plumbing Privacy Policy
Last updated: 22nd October 2025
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our service or parts of our service.
Affiliate means an entity that controls, is controlled by or is under common control with a party.
Company (referred to as either “the Company”, “we”, “us” or “our” in this Agreement) refers to Sglow Heating and Plumbing.
Cookies are small files placed on your device by a website, containing details of your browsing history.
Country refers to: United Kingdom.
Device means any device that can access the service.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the website.
Service Provider means any party processing data on behalf of the Company.
Usage Data refers to data collected automatically by using the service.
Website refers to Sglow Heating and Plumbing, accessible from sglowheating.co.uk.
You means the individual using the service, or any legal entity on behalf of which such individual is using the service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our service, we may ask you to provide us with personal information that can be used to contact or identify you, such as:
Email address
First and last name
Phone number
Address, postcode, city
Usage Data
Usage Data
Collected automatically when using the service. Includes information like:
IP address
Browser type and version
Pages visited
Date/time of visit
Time spent on pages
Device and diagnostic data
If accessed through a mobile device, we may collect device ID, OS, and other mobile-specific data.
Tracking Technologies and Cookies
We use cookies and similar tech to track service use and improve performance.
Cookies used:
Essential Cookies (Session)
Cookies Policy Acceptance (Persistent)
Functionality Cookies (Persistent)
You can manage cookies via browser settings.
Use of Your Personal Data
We use your data to:
Provide and maintain the service
Manage your account
Fulfil any contract with you
Communicate service updates or offers
Provide customer support
Improve our service
Detect and prevent fraud
Sharing Your Personal Data
We may share data with:
Service providers
Business partners
Affiliates
In the case of a business sale or merger
With your consent
Retention of Your Personal Data
We retain personal data only as long as needed to fulfil the purposes outlined. Some data may be kept to meet legal obligations.
Transfer of Your Personal Data
Your data may be processed outside your jurisdiction. We will ensure your data is treated securely and in line with this policy.
Delete Your Personal Data
You may contact us to access, correct, or delete your personal data. Some data may be retained if legally required.
Disclosure of Your Personal Data
We may disclose your data:
To comply with the law
To protect our rights or prevent wrongdoing
For business transfers
If required by public authorities
Security of Your Data
We take reasonable steps to protect your data but cannot guarantee 100% security over the internet.
Children’s Privacy
Our service is not for those under 13. If you believe a child has provided data, contact us.
Links to Other Websites
Our service may contain links to third-party sites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy and will notify you via email or a notice on the site. Please review regularly.
Contact Us
If you have any questions about this Privacy Policy, you can contact us at: